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Using Xerox eConcierge program for monitoring and controlling Printing Supplies

4/2/2013

1 Comment

 
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For organizations looking to control their office printing expenses without compromising on the quality of the printing supplies, one of the ideal options available is the Xerox eConcierge program. By registering for this program, companies can benefit from the order management capability provided by Xerox eConcierge in addition to the free life service coverage provided on the Xerox range of Equipment’s including Xerox WorkCentre warranty provided on the popular WorkCentre range of Xerox multi-function printers

What is Xerox eConcierge

By opting for the program, office users would get access to a cloud based software program called eConcierge Supplies Assistant. Using this program, office users can seamlessly track the supplies required for the installed printers in the office network. When a particular printer supply goes below a certain level, the software would automatically raise an alert and instruct the office user to place fresh orders. 

Working with Xerox eConcierge Supplies Assistant

This is a free to download software. After the installation process is complete, the Assistant automatically detects the different printers connected to the network and lists the printers to the user. Along with the printer details, the printer status details related to the ink or toner levels is also displayed to the user. When the toner levels goes below the desired levels, a pop up alert would automatically appear on the user's desktop. 

Free Lifetime Service Rewards

When this concierge program is used continuously for a period of 30 days and user has placed order for printer supplies for minimum two times within that month, office users get free access to lifetime service coverage for the Xerox printers and the other multi-function printers used by the office such as HP and Lenovo. The range of office printing products that are covered under this life time free service program include the Xerox WorkCentre Warranty, Xerox Phaser, Xerox ColorQube, HP Color Laser Jet and HP Laser Jet Multi-function printers. 

Process of registering for Xerox eConcierge Program

Xerox offers this program to the office users through their reputed channel partner, FreeXeroxWarranty.com. Office users can get in to their web site and start the process of registration right away. The channel partner website contains easy to decipher details related to using the Xerox eConcierge program. There is also an over view video in the home page of the web site that would provide in depth details regarding this Xerox WorkCentre warranty program.

Benefits of using this Xerox eConcierge program 

1. The software application simplifies the job of tracking of printer supplies by providing consolidated tracking application in the form of eConcierge Supplies Assistant

2. Provides Automatic alerts to the business user to keep them informed of the low printing supplies in the office inventory

3. Helps in controlling the inventory levels by allowing the office user to place orders only when the inventory levels goes down

4. Organizations can achieve greater savings by using this Xerox WorkCentre warranty program, as they would be getting the printer supplies from the same provider year after year at discounted prices 

5. It helps the organization in improving business efficiency by integrating the entire process of monitoring the printer supplies and placing the order for printing supplies. This totally eliminates the situations in which the organization runs out of printing supplies.

1 Comment
Nancy Cullen link
6/15/2018 07:34:41 am

I have found xerox econcierge very frustrating to work with and have spent hours with tech support trying to get it to work properly. We have had a change of personnel and changing the name on the account was bizarrely complex. They even admitted that it had problems. Instead of making my life easier it has consistently wasted a ridiculous amount of time. My understanding is also that if I do not continue to use it our warranty will be voided. I am looking for alternatives to it.

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